Refund Policy

**Refund Policy for House of Theobroma - www.houseoftheobroma.com**

Effective Date: 1/4/2023

Thank you for choosing House of Theobroma for your food purchases. We want you to be completely satisfied with your order. This Refund Policy outlines the terms and conditions related to refunds for products purchased from our website, www.houseoftheobroma.com. Please read this policy carefully before making a purchase.

1. **Refund Eligibility:**

a. House of Theobroma offers reimbursement in form of product replacement or coupons for products that are damaged, defective, or not as described on our website.

b. To be eligible for a reimbursement , you must notify us of any issues with your order within [number of days, e.g., 7 days] from the date of delivery.

2. **How to Request a reimbursement :**

a. To request a reimbursement , please contact our customer support team by emailing us at houseoftheobroma@gmail.com. Provide the following information:

   - Order number
   - Description of the issue or reason for the reimbursement request
   - Clear images showing the product's condition (if applicable)

b. Our customer support team will review your request and respond to you within a reasonable timeframe.

3. **Refund Process:**

a. If your reimbursement request is approved, we will process the reimbursement using the original payment method used for the purchase.

b. Refunds will generally be processed within [number of days, e.g., 7 days] after the approval of the reimbursement .

4. **Non-Refundable Items:**

a. We do not offer refunds for products that have been consumed or partially consumed.

b. Gift cards, vouchers, or promotional codes are non-refundable and cannot be exchanged for cash.

5. **Shipping Costs:**

a. Shipping costs for the original purchase are non-refundable, except in cases where House of Theobroma is responsible for the issue (e.g., shipping the wrong product).

b. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund amount.

6. **Cancellation Policy:**

a. If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not been shipped.

b. If the order has already been shipped, you may still request a refund as per the terms mentioned in this policy.

7. **Changes to the Refund Policy:**

House of Theobroma reserves the right to update or modify this Refund Policy at any time. Any changes to this policy will be posted on our website with an updated effective date.

8. **Contact Us:**

If you have any questions, concerns, or inquiries about our Refund Policy or need assistance with a refund request, please contact us at:

Email: houseoftheobroma@gmail.com
Postal Address: 85 Wembley Park Drive

Wembley

Middlesex

HA9 8HE

By making a purchase from www.houseoftheobroma.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.